Terms of Service
These terms apply when you order food through Kaikai KOKO, whether on this website, by phone or by Messenger. By placing an order you agree to them. Kaikai KOKO is a delivery service based in Port Vila; the kitchens whose menus appear here are independent businesses that prepare your food.
Placing an order
An order you send is a request. It is accepted when we confirm it, usually by SMS, phone or Messenger. We may decline or change an order if a kitchen is closed or busy, an item is unavailable, your location is outside our delivery zones, or details we need are missing.
Orders placed outside kitchen hours are treated as pre-orders for the next lunch or dinner window.
Prices and fees
Prices are in Vanuatu vatu and come from each kitchen's own menu. Kitchens may change them, and the menus on this site are transcribed and can contain mistakes. The delivery fee depends on your zone and is shown before you send your order.
If a price on the site is wrong, we will contact you before the order is prepared, and you may cancel at no cost.
Payment
You pay the rider at the door, in cash or by card where a card terminal is available. Please have the amount ready, and tell us in the order if you need change for a large note.
Delivery
We deliver during our lunch and dinner windows. Any times we give are estimates; traffic, weather and kitchen queues affect them.
You are responsible for giving us a location we can find and for having someone available to receive the order. If a delivery fails because of wrong or missing details, or because nobody is there to receive it, we may still charge the delivery fee and, where the food has already been prepared, the order.
Changes and cancellations
Contact us immediately if you need to change or cancel an order. Once a kitchen has started preparing your food, the order may no longer be cancellable and you may be asked to pay for it.
Food, allergies and complaints
Food is prepared by independent kitchens; we deliver it and are not its manufacturer. If you have an allergy or dietary need, say so in the order note and, for anything serious, confirm directly with the kitchen before ordering.
If something is wrong with your order, tell us as soon as it arrives and we will work with the kitchen to put it right.
Fair use
We may refuse service or block a phone number that places fake or repeated orders, abuses our team or the kitchens, or misuses the ordering system. The ordering system also limits how many orders a number or device can place in a short time.
Our responsibility
We take care to deliver your food promptly and in good condition. To the extent permitted by the laws of Vanuatu, our liability for any order is limited to the amount you paid for it, and we are not liable for indirect losses. Nothing in these terms removes rights you have under Vanuatu law that cannot be excluded.
This website
The Kaikai KOKO name, logo and site design belong to us; kitchen names and logos belong to the kitchens. Please do not copy or reuse them without permission. We try to keep the site accurate and available but cannot promise it will be free of errors or interruptions.
Governing law
These terms are governed by the laws of the Republic of Vanuatu, and any dispute will be dealt with by the courts of Vanuatu. Our first preference is always to sort things out directly — call or message us.
Changes to these terms
We may update these terms; the date at the top shows the current version. The terms in force when you place an order are the ones that apply to it.
Contact
Kaikai KOKO, Port Vila, Vanuatu. Phone +678 730 7597, or message us on Facebook Messenger at m.me/kaikaikokodelivery.